All orders will be dispatched as soon as possible Monday to Friday (excluding national holidays). Orders placed before 2pm (UK time) are usually dispatched the same day. We will also endeavour to dispatch orders on Saturday mornings where possible. All orders are packaged securely and safely before leaving our warehouse promptly.
UK Standard - Item will usually arrive within 1-3 working days from dispatch date. Parcel may require a signature upon delivery depending on weight and value.
UK Next Day - Our next day guaranteed service is available on orders placed before 1pm on Monday-Thursday. All orders placed on Friday before cut off with this service will not arrive until Monday. Orders placed after cut off on Friday will be dispatched on Monday and delivered Tuesday.
European - Items will usually arrive within 3-7 working days from dispatch date. Parcel will normally require a signature upon delivery.
Rest of World - Items will usually arrive within 4-10 working days from dispatch date. Parcel will normally require a signature upon delivery.
If you are unsatisfied with your purchase for any reason, please notify us by email at firstname.lastname@example.org before returning to the returns address provided. All returns must arrive within 14 days of receipt of goods in as new and unused condition, apart from cases of returns of faulty product. Cost of returning item will usually be at the expense of customer with exceptions made at the discretion of Sneaker Science staff. However, the original shipping charge paid with the purchase will be refunded in full by Sneaker Science.
All refunds will be processed within 3 working days of receipt of returned products by Sneaker Science.